Hero Certified Burgers - Sheraton Centre Hotel

Reviews

• Cassidy T.

  star star star star star 9 June 2026

  I've been here a few times before and the service was good and the food was tasty. The wait time is always a little bit longer than a usual fast food joint and the price is a little steep and they charge xtra for guacamole but whatevs.
  
  A few days ago I went and ordered a veggie burger (I'm vegan) and returned home only to take a bite and realize right away that something wasn't right. It turned out they gave me a burger with a beef patty and also cheese and mayo. I was really upset and horrified. I normally check before eating but I was in the dark because my gf has literally no light in her bedroom and I was super hungry. We walked all the way back to the restaurant and explained the situation to the manager on duty. She was very upset and apologetic and gave my girlfriend and I complimentary drinks and fries/onion rings while we waited for a new burger to be made. She lectured her staff about the incident and told me girlfriend and I that the next time we came in we could both have a free meal on the house. She really went above and beyond what I would expect from a fast food restaurant- I would have appreciated an apology and a new burger but she was very generous and understood why I would be upset and the implications of the switched burger.
  
  I was ready to boycott that place right away because my diet is serious business but the fact that the manager went above and beyond means that I will definitely be returning again (even after I get my free meal).
  
  !!~

• Nanya B.

  star star_border star_border star_border star_border 22 May 2026

  Sssssslllllllloooooooowwwwww. Waited over 30 minutes for my food, (5 burgers, 3 shakes, 2 oreo desserts roughly $84 in food) and they still Weren't finished with it. They wanted me to wait an additional 10 minutes for one burger and 7 minutes for oreo desserts.  paid $3.00 extra for gluten free bread and $6 extra for guac and they ripped me off and gave me regular bread (my daughter and I have
  Celiac disease) and there was NO GUAC at all!!!
  
  Mind you, it was NOT busy and the people that came 10 minutes after me were cussing after they waited 20 minutes for their meals.
  
  The meat itself tasted weird and has me wondering if we are all going to get sick from it now.
  
  We wound up next door at the ramen shop to replace the one "10 minute burger"
  and they cooked our food in front of us and had our food ready in 3 minutes.
  
  Hero burger= WORST "fast food" place I have EVER been to. DO NOT COME HERE unless you like to
  Wait forever for Garbage food and get ripped off
  While doing it. You have been warned.

• Thomas S.

  star star star star_border star_border 20 May 2026

  I had the 4oz burger on a special price on Black Friday. It's not worth to buy at regular price.

• Drew R.

  star star star_border star_border star_border 18 May 2026

  Needed dinner while working late on Friday. This food court burger chain store was convenient and fast. Lots of build your own Burger options. In short not bad food and it will do in a pinch. Much better than fast food chains.

• Diane G.

  star star star star_border star_border 16 May 2026

  I just had my first Hero burger ever, and it may be my last.  The burger has no flavour, besides the toppings which are mustard, ketchup, relish (strange tasting), and red onion.  The consistency of the burger is also very strange, like it's packed with fillers.  It didn't taste very beefy at all.  The website says it's gluten free but I'm not so sure about that.  On a better note, the fries were amazing!